Architecting an ITSM chatbot

1. Plan a robust shift left strategy that incorporates AI.

ITSM_shiftLeft

2. Identify the systems architecture for running the bot.

bot_architecture

3. Build a system agnostic framework for end user interaction and support.

 

Written by logicscience1

Husband, father, brother, spiritual philosopher, techno leader, drum n bass DJ, long distance runner and sometimes human.

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